Please read our Return, Refund and Cancellation Policy carefully.

Return, Refund and Cancellation Policy

We issue replacements for damage of products during transit within 24 to 48 hours of the original purchase of the product provided the damaged product is returned (In this case we need an opening video of the product) only then return/refund will be accepted and shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.

Cancellation

The placed orders cannot be canceled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline would be 5 to 7 working days considering the type of transaction.

Please send the returns via reputed courier services and email us the courier receipt within 2 business days after the product is reported to be defective. If the product is not shipped back within 2 business days, refund/exchange will not be accepted.

We recommend contacting us for assistance if you experience any issues receiving our products.

We will NOT accept return/exchange for below reasons

• There might be slight variations in the color tone of the actual product with respect to the images on the website as these are digital photography and depend on the monitor settings of each device. Though please be 200% assured that all pics are taken by The Trendy Turns authentically under natural light. You should exactly get what you see. We also upload sufficient feedback of customers, Products receives images from customers and videos on our social media channels for your perusal.
• Semi precious and precious Products are made by hand and may have slight irregularities in designs that are a natural outcome of human involvement in the process. This will not be considered a defect for exchange/refund.
• If the Product physical look & feel doesn’t suit your liking.
• If the Product is too heavy to wear or looks big.
• If the size of the product is not what you expected.
• Under rare circumstances, the product beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.
• Blouse and dresses size charts are always available on every blouse and dress product page. Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
• We unfortunately do not have an exchange policy for international customers but we ship across 80+ countries and are extremely responsible with packaging and have feedback on our social media to vouch for the same. We do try to cater for alternative solutions to rectify the problem if any as well and will differ from time to time based on the situations.

Contact us

If you have any questions about our Returns, Refunds and Cancellation Policy, please contact us: Ph.No: +91 8056226613/ +91 9094929402